Barbie™ logo padded down jacket

Orders are processed from Monday to Friday, excluding public holidays.

The preparation requires from 24 to 72 hours starting from the first working day after the order confirmation.

Standard delivery takes about 2-4 working days (5-6 working days in selected countries).

However, during the sales period and public holidays the preparation and shipping processing times may be longer.

For more information check our Shippingarea.

Is possible to request the free return within 14 days from the moment you acquire the physical possession of the goods.

Expressly indicated items from the Beauty&Skin section and masks are excluded from the right of withdrawal.

Reimbursement will be made on the basis of the payment method selected at the time of purchase.

In order to know the specific conditions to request a return and possible limitations, please refer to Return and Refund

For further information, our Customer Care is available from Monday to Friday from 9 am to 12 pm and from 2 pm to 5 pm (CET), excluding holidays.

• By WhatsApp: +39 346 1823406 Monday to Friday from 9:00 am to 12:00 pm and from 2:00 pm to 5:00 pm (CET), excluding holidays.
• By phone: +3905759850850 Monday to Friday 9:00 am to 12:00 pm and from 2:00 pm to 5:00 pm (CET), excluding holidays.