All digital payment procedures are carried out through a secure connection directly connected to the bank owner and operator of the online payment service; data is transmitted in encrypted form which guarantees the protection of data transmission.

The sales prices of the indicated products on include VAT and any other tax that may be applicable in relation to the sale.

Product prices may be subject to updates.

Once the order is placed, no further changes can be done to the shipping informations.

The Customer can choose between the following payment methods:





1. If you have decided to pay with a CREDIT CARD, you can choose to save the card data. It will be collected by MONNALISA in an encrypted form. For your subsequent purchases, you will not need to re-enter the data.

The financial information (card number, expiration date, CVV) will be forwarded via encrypted protocol. This information will only be used by the Seller to complete the procedures relating to the purchase and to issue the relative refunds in case of exercise of the returns.

As customer, you are the only responsible for the entered information, thus guaranteeing the use of credit cards of which you are the rightful owner.

2. In case of payment through PAYPAL, you will be redirected to the website to pay for the products according to the procedure provided for and regulated by PAYPAL, and to the terms and conditions of the contract agreed between the customer and PayPal itself.

The data entered on the PayPal site will be processed directly by it and will not be transmitted or shared with MONNALISA. MONNALISA will not be able to know and memorize in any way the data of the credit card connected to your PayPal account, or the data of any other payment means connected with this account. The total amount due will be charged by PayPal together with the conclusion of the online contract. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the refund amount will be credited to your PayPal account. The time for the refund on the means of payment connected to this account depend exclusively on PayPal and the banking system. Once the refund authorization has been given to the specific account, MONNALISA cannot be held responsible for delays or omissions in crediting the refund amount, any dispute will be opened directly with PayPal.

3. If you selected the BANK TRANSFER as payment method, once the order has been confirmed, you will have to make a bank transfer using the following details received also by e-mail with the order confirmation:

Monnalisa SPA

Banca Sella Filiale di Arezzo

IBAN: IT73R0326814100052890844310


Order number:es.1234

The payment proof is given by the credited amount to the Seller's account.

You will be required to send a copy of the payment by e-mail at within 72 hours from the order confirmation.

If within this period MONNALISA will not receive a copy of the payment, the order will be cancelled.

We will ship the order when the bank transfer has reached our bank account and as soon as the goods are available in our warehouse.

This payment method is not active for all destinations, please check availability in the cart at the purchase moment.

4. For some destinations, MONNALISA provides also a cash on delivery (COD) payment option, with an additional cost that is expressly indicated before completing the order.

If you select COD as payment method, the exact amount of the order indicated in the shipment confirmation e-mail will be paid in cash, upon receipt of the goods; the courier cannot give change and does not accept checks. In case of non-payment the goods will not be delivered to the Customer.

If, twice in a row, the final consumer does not accept the order through COD option, then any further order coming from the same, for the same payment method will be denied.

The order form will be archived in the MONNALISA database for the period of time necessary to process the orders and in any case in accordance with the law.

In the following countries the limits are the following:

Portugal - 1.000 €

Spain - 2.499,99 €

Belgium, Italy - 3.000 €

Sweden - 3.000 SEK

Romania - 10.000 RON

Poland - 4.318,09 €

France, Monaco - 750 €

If the currency of the destination country differs from the one in the waybill, the conversion rate will be determined by UPS.

Important: If the shipment is not delivered twice and returns to the sender, Monnalisa will no longer accept future orders.