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CERTIFICATIONS

La voluntad de mejorar los procesos internos, la búsqueda continua de la satisfacción del cliente, y la garantía de tutelar el trabajo, nos han llevado a introducir un sistema de Gestión Integrada de la calidad y responsabilidad social conforme a los requisitos de las normas ISO 9001 y SA 8000. Cada día, en las empresas asumen mayor importancia los aspectos relativos a las habilidades de las personas, la capacidad innovadora y las relaciones. Estos recursos intangibles adquieren aún más valor en una empresa como Monnalisa que posee como factor principal de su propio éxito la creatividad, la fiabilidad, el partenariato con clientes y proveedores, y el cuidado de las comunidades locales

Monnalisa SpA se pone como objetivo contribuir al desarrollo de la cultura de la sostenibilidad y sensibilizar a todos los interesados en los temas de la difusión del bienestar social de empresa.

Lo que anima la actividad de Monnalisa es el mantener y, si es posible, mejorar los criterios de calidad de los productos realizados y colocados en el mercado, para así poder garantizar la seguridad de parte de las partes interesadas de encontrar en la empresa un partner confiable, determinato y dinámico.

Monnalisa SpA se compromete a adecuarse a los principios contenidos en la Norma ISO 9001: 2014 y a los requisitos previstos en la Norma SA8000: 2014(trabajo infantil, trabajo obligatorio, salud y seguridad laboral, libertad de asociarse y derecho a la contratación colectiva, discriminaciones, procedimientos disciplinares, horarios de trabajo, criterios de retribución). Monnalisa se compromete a respetar las leyes nacionales aplicables, las otras leyes vigentes y los demás requisitos contraídos por la empresa, las Normas internacionales de referencia elencadas en la Norma SA8000 y sus interpretaciones.

Obtener la certificación del sistema de calidad ISO 9001 , del sistema RSI SA8000 y del sistema de gestión ambiental ISO 14001requiere perseverancia, recursos, capacidad de poner en discusión los procedimientos de trabajo, un compromiso que sólo muy pocas empresas de ropa de vestir, hasta ahora, han podido afrontar. Hemos obtenido las certificaciones, pruebas de la voluntad de mejorarnos, para ofrecer cada día un servicio / producto más eficiente, adecuado a las exigencias de nuestros clientes y de todo aquel que deseará conocernos.

ISO 9001

 

La ISO 9001 es una norma de referencia para la gestión y certificación del sistema de calidad de una empresa, emanada por "International Organization for Standardization" que pone al centro de la realización de un sistema de gestión:

- el cliente y su plena satisfacción;

- la visión de la empresa como un conjunto de procesos con estrecha relación entre ellos y finalizados a realizar productos que respondan en modo constante a los requisitos previstos;

- la importancia de perseguir el continuo mejoramiento de las prestaciones. Controlar la calidad significa manejar la eficacia y la eficiencia de los propios procesos a través de:

- la información, la gestión y el monitoraje de los procesos;

- la capacidad de involucrar los recursos humanos;

- la centralidad del rol de la Alta Dirección empresarial.

A través de la determinación de los resultados derivados de los procesos y el confronto con los objetivos previstos, se promueven las acciones para el mejoramiento, sea en el sentido de la optimización de los recursos utilizados para los procesos, sea en el sentido de lograr realizar un producto que dé mayor satisfacción al cliente.

SA8000

La norma SA8000 representa el primer estándar internacional en tema de RSI; su aplicación, voluntaria, comporta el respeto de una serie de requisitos mínimos en términos de derechos humanos y sociales; esta compatibilidad viene sujeta a evaluación de parte de terceros, es decir, es objeto de evaluación de parte de un organismo externo independiente y acreditado a otorgar la relativa certificación.

La norma SA8000 se propone expresar los requisitos a respetar en los lugares de trabajo y que incluyen los derechos de los trabajadores, las condiciones del lugar y el sistema de gestión. Los elementos normativos del estándar están basados en la ley nacional, en las normas internacionales sobre los derechos humanos y en las convenciones ILO.

La empresa certificada SA8000 demuestra que opera en el respeto de los derechos humanos, sin usar mano de obra de menores ni obligatoria; garantiza condiciones de tutela de la salud y seguridad de los trabajadores; demuestra también el reconocer al completo sus derechos absteniéndose de comportamientos discriminatorios, asegurando horarios de trabajo, niveles de retribución y eventuales procedimientos disciplinares regulares; y respetando el derecho a la contratación colectiva y a la libertad de asociación.

ISO 14001

La sigla ISO 14001 identifica un Estándar de Gestión Ambiental (SGA) que fija los requisitos de un "sistema de gestión ambiental" fruto de la decisión voluntaria de la empresa que decide establecer/ actuar/ mantener activo/ mejorar su propio sistema de gestión ambiental. Sirve para demostrar que la organización certificada tiene un sistema de control adecuado a tener bajo control los impactos ambientales de las propias actividades, y que busca sistemáticamente el mejoramiento en modo coherente, eficaz y sobretodo sostenible.

Environmental Policy


Monnalisa SpA is a leading Company in the manufacture and sales of clothing for children and teenagers. The company is aware of the importance of the preservation and protection of the environment and undertakes to pursue a policy of continuous improvement of its environmental performance, by minimizing, wherever technically possible and economically sustainable, all negative impact on the environment


For this purpose, Monnalisa SpA proposes to implement and maintain an efficient Environmental Management System in conformity with the voluntary international norm UNI EN ISO 14001:2015. The aim of the adoption of the EMS is that of defining and implementing strategies and action plans for the optimization of company processes in consideration of the environmental matrix and the preservation of natural and energy resources.


In particular, the goals that Monnalisa Spa, starting from the Management, wishes to reach are:

- Reducing environmental impacts, by controlling and limiting the atmospheric and ground emissions to a minimum, through the use of adequate technology;

- Improving the environmental efficiency by aiming at reducing the use of energy, using substances/products with non-polluting characteristics and preserving the natural and cultural identity of the territory;

- Preventing pollution and the use of resources, so as to pursue the maximum “eco-efficiency”.


Therefore, Monnalisa SpA commits to:

- Ensure that its activities are carried out in conformity with the laws in force and any codes of practice that have been signed;

- Ensure that the products/services and the activities do not compromise the health of the workers, the consumers and of the population;

- Reduce or prevent the environmental impact generated by the company activities by preferring the logic of re-use, recycling of materials and, at any rate, the correct disposal of waste;

- Evaluate in advance and minimize the environmental impact of new products, technologies, processes and activities.

- Minimize the use of energy and water as well as the production of waste, by favouring the recovery, wherever possible;

- Define environmental aims and goals, to be integrated with the operational management of the factories and the company development programs;

- Run training and awareness programs for the personnel, so that each employee understands her/his environmental responsibilities and keeps them in mind when they carry out their work duties

- Encourage the suppliers to adopt an EMS or at least to make them aware of environmental themes with the view of a continuous improvement.

- Ensure that the environmental policy here illustrated and the related management system are understood, implemented and maintained at all levels of the organization and that the system be upheld by periodic and systematic learning and training activities.

- Optimize the resources being used, by adopting the best possible techniques available and by promoting the use of reusable sources so as to reduce the environmental impact in terms of fewer emissions of gasses that are harmful for the environment and health.


The Management undertakes to ensure that this Policy is understood, shared and implemented by all its employees and collaborators and, at the same time, commits to share it with all the stakeholders. In detail we wish to:

- Create awareness on the commitments of the Policy and in particular on the environmental aspects, and to involve the company workers, the suppliers, the clients and the citizens on the aims and goals. Motivate the workers so that, at all levels, the sense of responsibility towards the environment, and towards their own health and safety and that of their co-workers is developed.

- Educate, with particular attention to the new generations, to encourage behaviour of respect for the environment and attention for the correct use of natural resources.

- Promote the dialogue and exchanges with all the stakeholders (public authorities, citizens, associations, etc.) by keeping in mind their issues. Activating the appropriate participatory instruments and communicating in a transparent way, the performances of company activities.


To do this efficiently, the risks and opportunities connected with environmental aspects, obligations to conform, also related to D.Lgs. 231/2001, or other factors or needs and expectations of the interested parties are identified, evaluated and managed. In this way, the environmental performances are kept under control and the possible aspects or risks that become tangible to the point of affecting the company results and in particular those on the environment, are avoided.


The policy is documented in digital form and it is available on the web site ( www.monnalisa.com ) for the aim of making it available and can be consulted by all the internal and external stakeholders. The policy is monitored, enacted and implemented; it is distributed and made available to all employees through information/training activities


Date: 28/02/2019

Signature: Christian Simoni

Policy for Quality and Social Responsibility


What enlivens the activities of Monnalisa is maintaining and, if possible, improving the quality standards of manufactured products which are offered on the market.  In this way, we can guarantee the security on the part of various stakeholders of having a reliable, incisive and dynamic partner in our company.

The adoption of an integrated management system allows us to regulate all internal or commissioned (foreign contracts) processes in a systematic and organized way.

Monnalisa’s policies take into account each and every stakeholder:

Consumer policy

To build a lasting relationship of trust based on high quality products and a strong image impact thanks to ongoing efforts in the areas of: stylistic research, verification of materials, optimization of work stages, control and collaboration with outside contractors in research and development of new proposals.

Client policy

To consolidate a profitable and satisfactory relationship in time between both parties through the assurance of products with a good sell out rate and care for service based on confidentiality and exclusivity of human relations.

Shareholder policy

To safeguard investments in the company through top informative transparency.  At the same time, to strive at creating value for the satekeholders in an consistent way.

Policy for employees and collaborators

  • To commit ourselves at attaining good performance by guaranteeing perennity to the company and work for all employees and collaborators.
  • To garantee respect for norms in working  relationships.
  • To contribute in a synergic way with clients and employees in the establishment     of a positive, open, dynamic and transparent climate.
  • To increase the curiosity, experimentation and appreciation of young talents and great masters.

Policy for suppliers, outside contractors, service cooperatives, agents

To guarantee respect for agreements by promoting a working logic based on joint partnership.

Policy for banks and credit institutions

To safeguard relationships of trust which have developed in time, by providing information to bank systems with promptness and maximum transparency.  

Community policy

  • To partecipate in the socio-cultural growth of the territory by favouring the adhesion to operations and projects of local nature.
  • To contribute at enhancing relationships with the education and training sector (schools and universities) by promoting internships, apprenticeships and research within the company setting.

In addition, Monnalisa intends to be a leading company in the Italian and Foreign market with an awareness that:

  • It is fundamental to know the demands and needs of our clients by looking after our direct communication with them.
  • It is essential for us to keep-abreast and on the cutting edge in the fashion industry.
  • It is important to maintain a strong identity but at the same time, propose innovation.
  • The success of our clients is our success.

For such purpose and in order to get to that stage we must:

  • build a Management System through the precise identification and evaluation of risks which allows the organization to determine factors that may generate deviations from processes,
  •  put into effect preventive measures to minimize negative effects and seize as best as possible the opportunities offered by the market,
  • merge in our company culture the principle of continuous improvement by applying it day after day on a personal and group level,
  • be convinced that our first and irreplaceable resource is constituted by people, their skills and experience, the experience of the most senoir employees and the enthusiasm of the younger ones, with their creativity and the desire to be a team,
  • for our success, we are convinced that it is essential that those who work with us are proud of what they do and the reasons why they do it,   
  • remember to have the necessary potential to fill some gaps that the market presents and be a point of reference for our clients,

 

  • consider our suppliers as partners, rather than simple providers of workmanship and materials, in order to share our demands and expectations with them and those of our Clients given that we have included them in our extended team.    
  • demand ethical and responsible behavior associated with extremely vigilant work that always guarantees full compliance with the laws in force. Monnalisa has adopted the organizational, management and control model pursuant to the Legislative Decree no. 231/01 which exercises a preventive control over the corporate processes at risk of committing the predicate crimes identified as potential in sensitive areas.

In this way, the objectives that Monnalisa S.p.A. intends to pursue are:

1)     satisfaction upon expressed and implicit requests of interested parties and clients through the offer of a high quality innovative product, a good price-quality relationship by paying attention to requests that are related to the social responsiblity of the company

2)     the continous improvement of our own processes through the measurement of company performance indicators, based on the analysis of achieved results and through the careful management of resources (human, infrastructural and informative)

 

Monnalisa S.p.A. commits itself to conform to the principles contained in Norm ISO 9001: 2015 and the prerequisites of Norm SA8000: 2014 (child labour, forced labour, health and safety at work, freedom of association and the right to collective agreements, discrimination, disciplinary procedures, working hours, remuneration policy).  Monnalisa commits itself to respect applicable national laws, other laws in force, the other prerequisites approved by the company, relevant international Norms listed in Norm SA8000 and their interpretation.

 

The Administrative Council commits itself to ensuring that this Policy is understood, shared, implemented and put into effect by all its employees and collaborators.  At the same time, it commits itself to sharing it with all the stakeholders.  Monnalisa’s management operates at all levels with unity of common intents and objectives, making an effort to create the context whereby employees and collaborators are given the best conditions in order to reach the objectives established by the Integrated Management System.  All of this leads to an alignment of strategies, processes and resources to be meet the targets set by the company.

 

The integrated management system is characterized by recognition, appreciation and safeguarding of all the personnel falling under its sphere of control and influence, with the vision of reaching, through continuous improvement, full and sustainable conformity with   

Standard SA 8000 with the joint participation of the workers and Management.

The policy is documented in paper format from the present manual and could be found in the website ( www.monnalisa.com ) with the scope of being available for consultation by all external and internal stakeholders.  The policy is constantly monitored, actualized and implemented.  It is diffused and rendered accessible to the whole staff through meetings,  information panels and training/information actions.

The Chairman of the Board of Directors

Christian Simoni

 

 

Any reports / compliants can be sent to sa8000@sgs.com and saas@saasaccreditation.org

SUPPLIERS CODE OF ETHICAL CONDUCT


With the aim of rendering the undertaking, in the field of sustainability in the whole supply chain, ever more stringent, Monnalisa has elaborated a code of conduct for the suppliers, which represents a real and true contractual clause which collects all the standards to which the company intends to comply.


In addition to the requisites contemplated by SA8000, the code includes clauses relating to the environment, product safety and protection of Company Trademark and Know How.


In signing the supply contract, whose code represents a specific clause, the supplier commits to taking positive action for the implementation of the code and to accept eventual inspection visits by the buyer, which are aimed at verifying its correct application.


At Monnalisa we undertake to:

- Create a quality product, fashionable and with a strong identity, accompanied by a flexible, reliable and personalized service.

- A work environment that is challenging and dynamic while being respectful of the rights and dignity of people.

- A dynamic and challenging workplace, with reference to the rights and dignity of people.

- Correct and responsible conduct of all our operations.

- A profitable and sustainable relation with suppliers, customers and partners.

- Respect for the environment and care for our own territory.

In agreement with the values of our company, we expect the same commitment from all our manufacturers.

It is therefore necessary that they respect the following minimum standards:


WORKERS


Child Labour

Child labour[1] cannot be used, therefore the supplier undertakes not to employ minors and, in any case not to use them neither directly nor indirectly. Only workers older than 15 or above the age for mandatory schooling can be employed. The children who will be removed from work, must be guaranteed adequate economic assistance and educational opportunities.


Forced or Compulsory Labour

The supplier does not support, nor does he favour, nor does he use, directly or indirectly, forced or compulsory labour. He does not require that his personnel consign to him cash deposits or identity documents at the moment of stipulation of work contracts; he does not support or make use of human trafficking, neither directly nor indirectly, through entities that furnish work to the company.


Duress and Harassment

The supplier assures a respectful and decent treatment to his personnel; the use of physical punishment, mental or physical coercion, verbal or sexual abuse, brutal or rigid behaviour will not be used nor tolerated.


Freedom of Association and the right to collective bargaining

The Supplier ensures the respect of the choices carried out by employees concerning the right of association, union representation and collective bargaining and manages the relationship with its employees in respect of the National Collective Contract of the sector of affiliation if this exists. Non-discrimination towards eventual representatives of the employees is guaranteed.


Non Discrimination

Workplace discrimination is not acceptable. The supplier guarantees equal opportunity and treatment irrespective or race, colour, sex, religion, political opinion, nationality, social origin or other characteristics. To respect the Person and the principles of Privacy, he does not interfere in the choices or the opinions of his employees.


Disciplinary Practices

The eventual use of disciplinary practices will be conducted in accordance with what is contemplated in the National Collective Contract of reference and, in any case, with respect for the physical, mental, emotional and moral integrity of the worker.


Working hours

Working hours must be in conformity with what is foreseen by the Law and by the applicable work contract. If it is not so contemplated by the Law, working hours must not exceed 48 weekly plus 12 hours of overtime.

Overtime work must be voluntary and cannot be required habitually and it must be compensated by a supplement to normal pay. Furthermore, excepting extraordinary circumstances, the employees will have the right to at least one day of rest every seven days of work.


Salaries

Salary paid by the suppliers to their employees, are in conformity with the minimum contractual pay foreseen in the pay scales of the Collective Contract of reference. No deduction from pay or salary can be made for disciplinary reasons.


Work Environment

Working conditions must be decent. The supplier guarantees a hygienic and healthy work place, by promoting the best conditions of health and safety, while keeping in mind the latest know how and the specific risks of the sector.


THE ENVIRONMENT


In manufacturing activities, one must minimize the adverse effects on the environment and on natural resources, while preserving, at the same time, the health and safety of the final consumer while respecting the applicable laws and regulations on the environment.


PRODUCT SAFETY


Monnalisa does not produce nor imports chemical substances (as such or as components of a preparation or of an article). However, as a user of these substances, it is interested in receiving and needs to receive information, from its suppliers, so that the materials manipulated by Monnalisa are:

-in conformity with the requirements of the REACH[2] regulation, (acronym of Registration, Evaluation, Authorization and Restriction of Chemicals) of the EU on chemical substances, their safekeeping and control as well as their use in safe conditions.

-they do not contain any of the S.V.H.C.(Substance of Very High Concern) substances or, if present, in a quantity that is less than 0,1% (w.w.)


HANDLING OF CONFIDENTIAL INFORMATION


The supplier undertakes not to divulge to any person, enterprise or company, and will assure that its employees do not divulge to the said third parties, whether directly or indirectly the technical know-how or other confidential information – including, for example but not limited to, all data, designs, projects, sketches, specifications, samples, models used for the manufacture of the products – which they may acquire in relation to the execution of the present contract.

At the expiry, resolution or withdrawal from the present contract, the supplier must immediately return to Monnalisa, without keeping any copies, all documents, designs, projects, models or prototypes, or other supports containing specific information concerning the functional or construction characteristics of productions, which they received for the execution of the present contract. For the completion of this obligation, the supplier undertakes to assure that all his employees, suppliers and collaborators also return these materials.


OTHER LAWS


The supplier commits to respect all applicable Laws and regulations, including those relative to production, price determination, sales and distribution of goods, including also codes, rules and national regulations or local ones, the treaties and the pertinent voluntary standards of the sector.


CONTROL AND VERIFICATION


The supplier commits and accepts inspection visits by the assigned internal staff and by thirds parties carried out by charge and on behalf of Monnalisa SpA.

The supplier commits to cooperate and to supply the materials required by Monnalisa (documentation, surveys and memorandums) within the due time.

Monnalisa reserves the right to terminate all business with suppliers who seriously or deliberately violate the supplier’s code of conduct or who make use of sub-contractors who seriously or deliberately violate the code.

The terms of this supplier’s code of conduct are an integral part of the commercial agreements that must be respected by the supplier.


SUPPLIERS’ UNDERTAKING


The supplier declares that he has read and understood the code of conduct; he undertakes to enact positive actions for the implementation of the code of conduct and to respect the code towards all employees and workers, through clear verbal information and by posting the text in a location that is easily visible and accessible to all.

The supplier also declares to have read and understood the extract of Model 231 (Legislative Decree 231/2001), attached to this documentation, aimed at preventing the commission of particular types of crimes (for facts that, apparently for the benefit of the Company, may involve an administrative liability from a crime based on the provisions of the same decree).

The supplier undertakes to respect the Monnalisa Ethical Code which can be consulted on the site www.monnalisa.com (https://www.monnalisa.com/en/certifications/) and undertakes to transmit information to the Supervisory Body organismodivigilanza@monnalisa.eu to identify behaviour that differs from the provisions of the Model and the Ethical Code.